Effective date: January 1, 2026
Short summary:
We collect only the information needed to deliver services, manage relationships, and improve the site. We never sell personal data. You can opt out of marketing, request access, correction, or deletion of your data. This page explains what we collect, why, how we protect it, and how you can exercise your rights.
1. Who we are / Data controller
Prime Solution Media (“we”, “us”, “our”) is a digital agency providing marketing, web, software, AI automation, and business consultancy services.
Controller contact: info@primesolutionmedia.com
Business address: West Bloomfield, Michigan
2. Scope of this policy
This privacy policy applies to personal data we collect when you:
- Visit or use our website.
- Contact us (form, email, phone).
- Sign up for newsletters or resources.
- Become a prospect or client.
- Use any services we provide.
It does not cover third-party sites you access from links on our site.
3. Information we collect
We only collect information necessary for legitimate business purposes. Typical categories:
Contact and identity data
Name, company, job title, email, phone, and billing address.
Technical and usage data
IP address, device/browser details, pages visited, referring URLs, page timestamps, cookies, and analytics.
Communications content
Emails, messages, meeting notes, proposals, and contracts you provide.
Financial data (where applicable)
Billing details, invoicing, payment confirmations (we do not store full card details unless you instruct us; payments are processed via secure third-party providers).
Sensitive data
We do not intentionally collect sensitive personal data (e.g., health, race). If you provide any by accident, contact us to remove it.
4. How we collect data
Directly from you: Contact forms, emails, calls, proposals, and onboarding forms.
Automatically: Cookies, analytics, and server logs.
From third parties: Publicly available sources, partners, payment processors, or referral partners (when relevant).
5. Why we process your data
We process personal data for purposes including:
- To respond to inquiries, proposals, and support requests (contract/legitimate interest).
- To provide, manage, and invoice services (performance of contract).
- To send non-marketing service communications (contractual necessity).
- To send marketing communications where you consent or where permitted (consent/legitimate interest).
- To improve our website, products, and services using analytics (legitimate interest).
- To comply with legal obligations (lawful obligations).
If relying on “legitimate interest,” we balance our interests against your privacy; contact us to object.
6. Cookies and tracking technologies
We use cookies and similar technologies to operate the site and improve experience. Categories:
- Essential cookies: site security, form submissions.
- Performance/analytics cookies: site usage to improve features (Google Analytics or similar).
- Functional cookies: remember preferences.
- Advertising cookies: used only if you opt into marketing targeting.
You can manage cookie preferences in your browser and via any cookie banner on the site. See our Cookie Notice for full details.
7. Third-party services and disclosures
We may share personal data with trusted third parties to support services, including:
- Cloud hosting and infrastructure providers.
- Payment processors.
- Analytics and marketing platforms.
- Legal or accounting advisors.
- Our subcontractors working on your projects.
We require these vendors to maintain confidentiality and implement security measures. We do not sell your personal data. If required by law, we may disclose data for legal reasons (court order, law enforcement).
8. Data retention
We keep personal data only as long as necessary for the purposes described and to meet legal, tax, or accounting obligations. Typical retention guidelines:
- Client and contract records: 7 years (or as required by local law).
- Marketing lists (newsletter): until you unsubscribe.
- Support or inquiry records: 2–3 years after last interaction.
- Analytics and logs: aggregated or anonymized where possible; raw logs retained for a limited time.
- If you want data deleted sooner, contact us, and we’ll evaluate requests consistent with contractual and legal obligations.
9. Security measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse, including encryption, access control, regular security reviews, and staff training. No online service is perfect; if a breach occurs, we’ll notify affected parties and authorities as required by law.
10. International transfers
Our systems may transfer or store data in countries outside your jurisdiction (including servers or vendors in different countries). When we transfer data internationally, we use appropriate safeguards (standard contractual clauses, approved frameworks) to ensure protection.
11. Your rights (EU/UK rights & similar)
Depending on your jurisdiction, you may have rights including:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate data.
- Erasure: Request deletion (subject to limits).
- Restriction: Request processing limits.
- Portability: Receive your data in a usable format.
- Objection: Object to processing on legitimate interest grounds.
- Withdraw consent: Where we rely on consent for processing.
To exercise rights, contact info@primesolutionmedia.com. We’ll respond as required by applicable law. You also have the right to lodge a complaint with a supervisory authority (e.g., ICO in the UK, supervisory body in your country).
12. California residents (CCPA/CPRA)
If you are a California resident, you may have additional rights such as:
- Right to know what personal data we collect, use, and disclose.
- Right to request deletion of personal data (subject to exceptions).
- Right to opt out of “sale” (we do not sell personal data).
- Right to non-discrimination for exercising privacy rights.
Submit requests via info@primesolutionmedia.com or call 248 416 3919. We will verify requests and respond as required.
13. Children’s privacy
Our services and site are not intended for children under 16 (or higher age where applicable). We do not knowingly collect personal information from minors. If we learn we have collected such data, we will promptly delete it.
14. Marketing & communications
You can opt out of marketing emails at any time by using the unsubscribe link or by contacting info@primesolutionmedia.com. We may still send important transactional or service messages that are not promotional.
15. Links to other sites
Our site may contain links to third-party websites. We are not responsible for their privacy practices; please review their privacy policies before providing personal information.
16. Changes to this policy
We may update this policy occasionally. When we do, we will update the “Effective Date” at the top and publish the revised policy. For material changes affecting your rights, we may provide prominent notice.
17. How to contact us
Privacy contact: info@primesolutionmedia.com
Data Protection Lead: Unser Jaffry, CEO
Address: West Bloomfield, Michigan
Phone: 248 416 3919
For privacy requests (access, deletion, objections) please email info@primesolutionmedia.com with “Privacy Request” in the subject, include your name, contact email, and description of the request.
